Help your customers - by providing a real-time Twitter based customer service & support forum. Answer questions, gather ideas, solve problems and stay connected.
Customization - customize your Followbase forum to give it your own look & feel, upload your company brand logo and select the customer service topics.
Moderation - move tweets around from topic to topic, bury irelevant tweets or blacklist spammers and bots.
Add employees - as support reps to your company team.
Employee identification - all employee tweets are marked "team" and replies are highlighted.
Threaded replies - quick and easy to find replies and to see which tweets were answered.
Followbase: Customer Service via Twitter - links for 2010-01-11
Eingestellt von oliverg um 10:02