19.06.2008

Zendesk mit Seedfinanzierung: Nutzen statt Fun

Zendesk ist für Kundenservice, was GMX, web.de und GMail, pardon, Google Mail für E-Mail waren: Eine Weblösung, dei sich leicht und schnell aufsetzen lässt.

Die Kopenhagener Firma hat jetzt Seedfinanzierung von einer halben Million (aber nur Dollar ;) ) bekommen, als Investor und Mitglied des 'Advisory Board' (Beirates?) ist Christoph Janz aus Ludwigsburg (das ist in Steinwurfweite von hier) eingestiegen, der zu den Gründen des kürzlich verkauften Pageflakes (persönliche Webstartseite a la iGoogle und Netvibes) gehörte.

Sympathisch sind mir gerade 2.0-Modelle, die entweder einfach wild innovativ sind, wie Twitter, wo ich mich weniger nach dem Businessmodell drehe. (jemand aus so ner Firma sagte mal zu mir: "Wenn wir heute Adsense einbauen sind wir morgen profitabel.") oder die von Anfang an vorsehen, dass Umsatz gemacht wird, wie bei Zendesk.

Ja, es gibt einen 'Free-Account' für 1 Supporter und 20 Kunden. Schon ab 19 Dollar gibt es was für 100 Kunden und das billigste Paket für unbegrenzte Kundenanzahl liegt bei 99$ monatlich. Auf Signup-Fees verzichtet man. Nur bei 25 Supportern für 349 EUR ist erstmal Schluss. aber wer mehr als die hat, der ist ohnehin Kunden für die 'normalen', nicht webbasierten Lösungen.

darauf wird es jetzt ankommen, den 'fun' der web 2.0-Usability auch in Firmenlösungen reinzutragen udn von anfang an Umsätze zu machen.

Der Vollständigkeit halber das Presseblabla (und neu das Video) nach dem Klick:

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nal&showfsbutton=true&user=mikkelsvane&brandlink=zendesk%2Ecom&brandname=zen
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COPENHAGEN – June 20, 2008 – Zendesk, creator of the first and only true
“Help Desk 2.0” solution, today announced that it has raised $0.5M from
private investors. The group of friends and angel investors includes
successful serial entrepreneur and Pageflakes co-founder Christoph Janz, who
joins the company’s Board of Advisors.

Zendesk is a hosted Software-as-a-Service (SaaS) help desk solution which
requires no downloads or installations and can be set up by anyone
overnight. Combining a professional-grade feature set with a beautifully
simple Ajax-based user interface, Zendesk makes customer service agents more
productive – and happy. More than 2,100 companies from all over the world
have already signed up for Zendesk, including hip Web 2.0 startups like
Coupa, EditGrid and Webexpenses, as well as companies from traditional
industries like TETCO (convenience stores) and Oxford University Press
(publishing).

“Almost every company is familiar with the problem: You get questions,
suggestions and support requests via a variety of channels, and you need a
solution that lets you efficiently consolidate, track and respond to the
customer feedback,” said Christoph Janz. “Existing solutions are expensive,
painfully difficult to set up and hard to use. With Zendesk, finally someone
has created an elegant solution that meets the needs of small and
medium-sized businesses – and is catapulting the help desk software industry
into the ‘2.0’ era.”

“With a growth rate in excess of 40% per month, even a company as lean as
Zendesk needs outside capital to fund its operations,” stated Mikkel Asger
Svane, co-founder and CEO of Zendesk, adding: “We’re delighted that we’ve
been able to win the support of a group of fantastic people. Working with
Christoph in the last couple of weeks was tremendously valuable and we’re
thrilled to welcome him as an investor and member of our Advisory Board.”

“It’s not sexy, like some social networks, but it is useful and fully
featured,” said Om Malik on GigaOm. “Just like 37Signals offers you project
management tools or hosted chat, Zendesk offers you a simple way to manage
all incoming help desk inquiries.”


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