Followbase: Customer Service via Twitter - links for 2010-01-11

  • Help your customers - by providing a real-time Twitter based customer service & support forum. Answer questions, gather ideas, solve problems and stay connected.

    Customization - customize your Followbase forum to give it your own look & feel, upload your company brand logo and select the customer service topics.

    Moderation - move tweets around from topic to topic, bury irelevant tweets or blacklist spammers and bots.

    Add employees - as support reps to your company team.

    Employee identification - all employee tweets are marked "team" and replies are highlighted.

    Threaded replies - quick and easy to find replies and to see which tweets were answered.

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